For consumers
Talking to a company
through Parlel.
Some companies use Parlel so you can ask questions, get offers and make changes in a conversation, on their website or in Claude and ChatGPT. Here is how it works, and how your data is handled.
Where you can interact
Three places you can talk to companies through Parlel.
Website
On the company's website
A chat window marked "Powered by Parlel". Nothing to install: just start typing.
Claude
In Claude
Add the Parlel connector in Claude once, then ask as you normally would.
ChatGPT
In ChatGPT
Use the Parlel GPT in ChatGPT, then ask as you normally would.
How it works for you
You only share what the moment needs.
Step 1
Ask anything
Prices, policies, product questions. You do not need to say who you are.
Nothing to share
↓
Step 2
Say who you are
When it is about your own account, you say who you are so the answers can be personal.
Only when it is about you
↓
Step 3
Confirm with a code
Before anything on your account changes, a one-time code confirms it is really you.
Nothing changes without you
Step 1
Ask anything
Prices, policies, product questions. You do not need to say who you are.
Nothing to share
Step 2
Say who you are
When it is about your own account, you say who you are so the answers can be personal.
Only when it is about you
Step 3
Confirm with a code
Before anything on your account changes, a one-time code confirms it is really you.
Nothing changes without you
Your data
Your conversation is with the company, and so is your data.
Ownership
The company holds your data
You are talking to the company. Your data stays with them, and Parlel handles it on their behalf.
Training
Never used to train AI
Your conversations are never used to train any AI models.
History
Kept for a limited time
Conversation history is kept for a limited period, set by each company, so you can pick up where you left off.
Answers
From the company's own information
Answers come from information the company has approved, not from the open internet.
For the full details, read our privacy policy →
Common questions
What people ask about Parlel.
Do I need a Parlel account?
Not to chat on a company's website: you can start straight away. In Claude or ChatGPT, you add the Parlel connector or the Parlel GPT once.
Can I reach a person?
Yes. If Parlel can't help, or you'd rather talk to someone, it hands you over to the company's team with the context of your conversation. The company decides how: a ticket, a callback or a person.
What if an answer is wrong?
Parlel answers only from the company's approved information, and when it isn't sure, it says so and hands over rather than guessing. If something still looks wrong, ask to talk to the company.
Can Parlel change my account without asking?
No. Changes only happen when you ask for them, and anything on your account is confirmed with a one-time code first.
Am I really talking to the company?
Yes. Parlel works on the company's behalf, using their information and their rules.
Are you a business?
See Parlel for business →